Google’s newly launched Nexus 7 tablet has been such a hit that the search engine giant has stopped taking orders for the 16GB version, but it’s not all good news as numerous reports have surfaced online about the quality of the hardware, especially the screen.
Due to overwhelming demand Google has now stopped taking orders for the 16GB version, costing just £199, on its Google Play store in the US and UK. Orders made last week are due to be fulfilled, though.
If you try and order a 8GB version you’ll be given a delivery date of 3-5 days, the 16GB version only offered a option to “sign up to be notified by email” when it eventually becomes available.
Apparently sales of the 8GB version have been sluggish compared to the 16GB version – this has apparently taken Google by surprise as they were expecting more buyers to commit to Google’s cloud concept and get the cheaper version with just 8GB of on-board memory.
From early reports the Nexus 7 appears to be a huge hit, although Google hasn’t released any hard sales figures as yet – but stores, including Currys and PC World, have reported brisk sales but declined to compare them against sales of other Android tablets or the iPad.
Selling out in just a week of launch has added more fuel to the fire the Apple might be planning it’s own smaller budget tablet – especially as Amazon is expected to announce the launch of its own budget Kindle Fire in Europe within the next couple of months.
Early adopters complain of hardware issues.
Despite the brisk sales of the Nexus 7 its not a been all plain sailing for Google and Asus – early adopters are complaining about hardware issues with the new tablet. The main complaint from some users is the “loose screen” which is allowing light to bleed from the edges.
To compound the problems even further, many users have said Google has been slow to respond to their complaints. The loose screen issue seems to have arisen from day one with users complaining that the screen is slightly lifted from the bezel creating light leak on the side of the screen and in some cases the screen actually moving within the bezel
In a post on Android Central Forums, one user explained his issue: “Just got my N7 yesterday and I love it BUT I have noticed that the glass on the left side is separating from the case… When you look at it from the side you can see the glass sticking up a bit and when you push it back down you can hear the adhesive grab on then it lets go. I haven’t even had it for 12 hours yet.”
Other, more commonplace, faults have included dead pixels and well as a rather bizarre phantom typing issue – which is thought to be because of the loose screen.
It’s still too early to say whether this is just a bad batch or something more concerning about Asus’ manufacturing techniques. The shortage of 16GB version is a concern for users trying to contact the search engine giant for a replacement, as it implies there will be a long time for a replacement to be shipped.
Similar experiences are appearing online almost every hour – John Silk, another customer via Google, rang to complain about the screen on his new Nexus 7, but was unable to contact Google or Asus to arrange a replacement.
The issue when contacting Google to arrange a replacement is nothing new as it echoes problems the search engine had when selling hardware in the US. In 2010, Google sold the Nexus One smartphone itself but was subsequently overwhelmed by customer support requests and complaints – this eventually lead Google to give-up on direct selling and left carriers to do the heavy lifting.
Have you got a Nexus 7 tablet? Have you noticed any issues with the screen or getting in contact with Google? Let us know below.